The Zavya Refund and Return Policy
At The Zavya, we strive to ensure your complete satisfaction with every purchase. However, if you’re not entirely happy with your order, we’re here to help. Please review our policy below for details on returns and refunds.
Overview
Our refund and returns policy lasts 7 days from the date of purchase. If 7 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
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It must be unused and in the same condition as when you received it.
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It must be in its original packaging.
Non-Returnable Items
Certain items are exempt from being returned, including:
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Perishable goods (e.g., food, flowers).
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Intimate or sanitary goods.
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Gift cards.
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Downloadable software or digital products.
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Items marked as “final sale” or purchased during a sale or promotion.
Proof of Purchase
To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In some cases, only partial refunds may be granted, such as:
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Items with obvious signs of use or damage not caused by us.
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Items returned after the 7-day return period.
Refunds
Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a 5-7 business days.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your credit card company or bank, as processing times may vary.
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If the issue persists, reach out to us at {thezavyabusiness@gmail.com}.
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, email us at {zannatparween03@gmail.com} and ship your item to:
{physical address}.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or was shipped to the gift giver first, the refund will be issued to the gift giver.
Shipping Returns
To return your product, mail it to:
{physical address}.
You are responsible for covering the shipping costs for returning your item. These costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For questions about refunds and returns, contact us at {thezavyabusiness@gmail.com}.
