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Terms and Conditions – TheZavya Jewellery

Welcome to TheZavya, your trusted destination for luxurious yet affordable jewellery. By accessing or making a purchase through our website (www.thezavya.com), you agree to abide by the following Terms and Conditions. Please read them carefully before placing an order.

1. Overview

These Terms and Conditions govern your use of TheZavya’s website, services, and products. By placing an order, you fully accept these terms. If you do not agree with any part of these terms, we kindly request you to refrain from using our website or making a purchase.

2. Product Information

We offer premium, handcrafted jewellery designed for the modern woman. While we strive for complete accuracy in product images and descriptions, minor variations in color, texture, or design may occur due to photography lighting or screen settings.

3. Pricing & Payments

All prices are listed in INR (Indian Rupees) and are inclusive of all applicable taxes, unless otherwise specified.
We offer secure payment options through Razorpay and other trusted gateways to ensure your transaction is safe and encrypted.
TheZavya reserves the right to change prices, discontinue products, or update product details without prior notice.

4. Shipping & Delivery

We offer worldwide shipping through reliable courier partners.
Orders are typically processed within 3–5 business days.
Delivery times may vary based on your location and courier partner.
International customers are responsible for any applicable customs duties or import taxes as per their local laws.

5. Return & Exchange Policy

Returns are accepted within 24 hours of delivery, strictly for products that are damaged or incorrect.
Exchanges or store credit are available within 25 days of delivery, provided the product is:
- Unused
- In its original packaging
- Accompanied by proof of purchase
For full details, please refer to our Return & Exchange Policy.

6. Order Cancellation

Orders can be cancelled within 2 hours of placement by emailing us at thezavyabusiness@gmail.com.
After 2 hours, orders are processed and cannot be cancelled or altered.

7. Intellectual Property

All content on our website — including logos, product designs, photos, and descriptions — is the exclusive property of TheZavya. Any unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal action.

8. Privacy & Security

We respect your privacy and are committed to protecting your personal data. All information is securely stored and never shared without your consent. For more details, please review our Privacy Policy.

9. Contact Us

For any questions, support, or collaboration inquiries, feel free to reach out:

📧 Email: thezavyabusiness@gmail.com
📸 Instagram: @thezavya
🕙 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST